Return And Exchange
Return & Exchange
If you are not satisfied with the product we are always ready to take it back and provide you full refund or exchange in lieu of it. This is what makes us a reliable and trustworthy place to buy original and branded watches, digital cameras & lenses and other electronic item on osmdeals.co.uk.
At osmdeals.co.uk, we firmly believe in presenting our policies very loud and clear as well as in a simple and easy manner. We also understand the fact that sometime the product you receive is not at par to your level of expectation and satisfaction. Under such circumstances our 30 days return policy will certainly gives you a peace of mind while you buy product from osmdeal.co.uk..
If you are not satisfied with the product you can send it back to us, we will give you full refund, or you can exchange it with any other the product you like.
How to return or exchange the product
Condition for return
- The product must be returned with a cover note detailing about the reason of return.
- The product you have purchased from us, must be returned in the same and unworn condition.
- It must be returned with all the original packaging, accessories, price tag, guarantee, instruction and any other extras if any.
- The product must be returned in the original in the original manufacturer's box/packing as delivered to you.
- Any sign of wear and tear, or not following the condition of the return, will result in the refusal of your return.
- We do not reimburse the return shipping cost incurred.
Once we received the item back with above-mentioned criteria are matched, the return team will check everything to make sure that you qualify for a refund. When we find that everything is in place as per the above mentioned criteria, we process refund as soon as possible. We inform you about the refund process through e-mail.
In most of the cases, we process the refund on the same day of receiving the item (s) back. However, it may take up to 14 days for the payment to clear and go back in your account. Albeit, it occurs in rare cases only due to bank delays, but one thing is sure that your payment is bound to be transferred into your account.
The return address will duly mentioned on the box for return.
Exchange of product
In case, you want to exchange the purchased product, you have to return the purchased item within our return or exchange window of 30 days (The return condition must be met), and order a new item from our store.
For any inquiry regarding the return and exchange you can chat with our customer service or drop your mail at email@example.com.